Our Support to Clients and Organisations
Our commitment to you
For us, supporting your organisation is as important as helping you find the right products and solutions.
We’re proud of our dedicated in-house support and service teams, combining years of technical expertise with a clear customer focus. We invest heavily in continual training and development so that you can rely on us to keep your digital workflow – and your whole organisation – running smoothly and efficiently.
Maintaining our service levels is important, which is why we are always strive:
- To deliver excellent customer care – every time
- To listen, respond and be better, and to measure our response to make sure we do
- To keep our customers up-to-date with the latest technology
We offer support to all our customers across the UK both for regular service and maintenance contracts and for solution-based support. Our responsive support team is ready to give you the right help and advice whenever you need it.
Our customer charter
“Our aim is to act honestly, professionally and with integrity towards our customers. We are dedicated to offering real value and providing a quality service. We shall act fairly and responsibly in our dealings with customers’ employees and will seek only to obtain business in such a way that our reputation and integrity are enhanced. We shall only make valid claims about our products and services and will endeavour to ensure our products match our customers’ needs.”
What our clients say about us
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I just wanted to say a big thank you, you made the installation simple and were very helpful.
Rachael Aldam
Product Manager (Workplace Technologies) | UNICEF -
The after-sales support we receive from the BAC team is fantastic. We find that from the moment we log an issue to resolution we are kept fully updated and the matter is dealt with well within the target service levels. The proactive maintenance and continual monitoring of the machine through its lifespan is excellent.
Rathan Dubey
Read the Case Study
IT Manager | M -
BAC provide an efficient service, their service engineers are knowledgeable and always professional while on site.
Daniel Smith
Read the Case Study
Emea Service Desk | Hasbro European Services -
The solution is fantastic. The benefits were immediate with hours saved in document retrieval, a drastic reduction in paper wastage and much needed space freed up the office. Not to mention providing the cyber security we required. We wouldn’t hesitate recommending BAC to other organisations.
Morten King
Read the Case Study
Senior Desktop Support Engineer | Gamesys -
The BAC service level goes beyond our expectation. I can’t recall any single event where they failed to provide us the top level of service. I give 10 out 10 for aftersales service and customer care from BAC without any hesitation. I will definitely recommend BAC knowing the extra levels they go to.
Muhammad Elahi | Delice de France
Read the Case Study -
Unlike other schools, we knew we needed a sound infrastructure in place before we started to buy the snazzy end-user stuff, and BAC has been instrumental in helping us achieve our goals.
Amit Kendal
Read the Case Study
IT Operations Manager | Chiswick School -
Kyocera printers supplied by BAC have proven themselves to be very resilient, efficient and quiet. I’m also really impressed with the Papercut solution, which has performed flawlessly.
Miles Buzzing
Head of Technical Services | Cello Health
Need your empty cartridges picked up?
Our free, simple-to-use, responsible returns programme helps to reduce waste, conserve resources and decrease energy consumption for a better environment and biodiversity protection. We work to the KYOCERA Environmental Charter, which is a comprehensive commitment to protecting the environment, developing eco-friendly products, energy conservation and preventing climate change.
Once your toner cartridge is empty, we offer a number of ways to return it to our recycling partner, depending on your location. Once your cartridges enter our system, we will be in charge of taking care of everything from pickup through interim storage and finally forwarding them to the recycling plant.
Book your toner recycling collection today
Still Need Help?
0345 095 6468 | info@bacoffice.co.uk
Our Key Services
Welcome to our remote support service
Welcome to our remote support service
Our support engineers can help you resolve any problems you have. We offer a range of ways to help – phone support, remote access and on-site – delivered by our expert, trained professionals who understand the equipment you’re using and can help you to fix issues that don’t need an engineer visit.
We’re friendly and approachable – and if we can’t answer your query immediately, we’ll put all our efforts into finding the answer so we can help as soon as possible. You can rely on our support teams to help with any issues you have.
How we can help
Through this page, you can access dedicated remote support from one of our professional helpdesk or network technicians.
Using our secure Teamviewer service we can log directly into your computer, laptop, or server assist by fixing your fault/problem as quickly as possible – all without having to make an appointment to come and visit you on-site.
Our remote support also uses KyonetViewer, which allows our helpdesk team a view through your eyes by using a mobile app to have a visual look – we see what you see.
In partnership with our Primary and Secondary School IT Support Provider
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